SMS Terms and Conditions

These SMS Terms and Conditions apply when you affirmatively enroll in the FavorStone Customer Care Text Program operated by FavorStone Property Management LLC (“FavorStone”). They supplement our complete Terms and Conditions and Privacy Policy.

Program and message types

If you opt in, FavorStone may send recurring customer-care and informational text messages about the inquiry or service you requested. Messages may include confirmation of your enrollment; responses to a property-purchase or property-management inquiry; requested-offer follow-ups; appointment reminders; property-review or request status; customer-service replies; and other nonpromotional service notifications directly related to your request.

This program does not authorize unrelated advertising or promotional text messages. If FavorStone later offers a marketing text program, it will use a separate, optional consent process and separate disclosures before sending those messages.

How to enroll

You may enroll only by actively checking the separate, optional customer-care text-message consent box on an eligible FavorStone website form and submitting that form. The box is unchecked by default. We do not currently advertise keyword, paper, telephone, in-person, QR-code, portal, or existing-customer enrollment methods. A telephone number entered without checking the SMS box is not an SMS enrollment.

Frequency and charges

Message frequency varies based on your inquiry and interactions. Message and data rates may apply according to your wireless plan. FavorStone does not charge a separate fee for the text program.

Consent is optional

Consent to receive text messages is not a condition of purchasing goods or services, receiving or accepting a property offer, selling a property, requesting information, or receiving property-management services. You may submit the main FavorStone forms without consenting to text messages and may communicate by telephone or email instead.

Opt out

Reply STOP to any FavorStone text message to cancel. We will treat other reasonable revocation requests as required by law. After an opt-out request, we may send one confirmation text and will stop future nonessential messages covered by the withdrawal. We will preserve the opt-out record and will not re-enroll the number unless you provide new affirmative consent.

Help

Reply HELP for assistance, call 513-RENT-2-ME (513-736-8263), or email Info@favorstonepm.com. Customer service hours are Sunday through Friday, 10:00 AM–5:00 PM Eastern; Saturday closed.

Eligibility and mobile number responsibility

You must be at least 18 years old and the subscriber or customary user authorized to enroll the mobile number. Tell us promptly if your number changes or is reassigned. Do not enroll a number you are not authorized to use.

Carriers and delivery

The program is intended for supported U.S. wireless carriers. Carrier participation and delivery are subject to network and provider availability. Wireless carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.

Privacy and consent records

Our Privacy Policy, including its Mobile Messaging Privacy section, explains how we use and protect mobile information. Mobile information and text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may retain the number, consent time, source, disclosure version, form URL, checkbox status, technical evidence when appropriate, message history, and withdrawal record to operate the program and demonstrate compliance.

Changes

We may update these SMS Terms by posting the revised version at this permanent URL and changing the effective date. If a material change requires new consent, we will obtain it before relying on the change.

Business contact

FavorStone Property Management LLC
FavorStone Customer Care Text Program
29 N D Street
Hamilton, OH 45013
513-RENT-2-ME (513-736-8263)
Info@favorstonepm.com
favorstonepm.com

The selected messaging provider and registered sending number must be added to FavorStone’s operational records and registration submission before launch. These terms are designed for the current documented customer-care use case but do not guarantee carrier, provider, or legal approval.