Privacy Policy

This Privacy Policy explains how FavorStone Property Management LLC (“FavorStone,” “we,” “us,” or “our”) collects, uses, protects, and discloses information through favorstonepm.com, our forms, telephone and email communications, customer support, and any text messaging program we activate.

Information we collect

We may collect information you provide, including your name, postal address, property address, email address, telephone number, property type and condition, occupancy, desired timing, inquiry details, appointment or service information, and communications with us. If text messaging is activated and you separately opt in, we may also retain your mobile number, the consent disclosure and version you accepted, consent date and time, source and page URL, checkbox status, IP address and device information when appropriate, campaign or form version, message history, HELP requests, and the date and method of any withdrawal or STOP request.

Our website and service providers may automatically collect limited technical information such as IP address, browser and device type, referring page, pages visited, timestamps, security events, and cookie or similar technology data used to operate, secure, and measure the website.

How information is collected

We collect information directly from you when you submit a website form, call or email us, use website chat, request an offer or management review, schedule an appointment, or affirmatively enroll in text messages. We may also receive information from service providers that operate forms, hosting, communications, customer support, analytics, security, or recordkeeping for us.

How we use information

We use information to review and respond to property-acquisition and management inquiries; prepare requested offers; provide customer support; coordinate appointments; send requested service, inquiry, status, or account-related communications; maintain consent and opt-out records; prevent fraud, abuse, and spam; secure and improve our website; comply with law; and establish, exercise, or defend legal rights. We will use a telephone number for text messages only when the user has provided the consent required for that message category or when another lawful basis applies.

Service providers and disclosures

We may disclose information to categories of service providers that perform services for us, including website hosting, form processing, email, text-message delivery, customer support, customer-relationship management, analytics, security, professional advisory, and recordkeeping providers. They may use information only to perform contracted services for FavorStone and must handle it under their applicable agreements. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization where permitted by law. We do not sell personal information for money.

Mobile Messaging Privacy

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes.

Information may be shared with service providers that assist FavorStone in delivering text messages, customer support, communications, or other requested services, provided those service providers may use the information only to perform services for FavorStone.

Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

We use mobile information only for the message categories described at the point of consent and in our SMS Terms and Conditions. You may opt out of nonessential text messages at any time by replying STOP. Reply HELP for assistance. We preserve consent and opt-out records as needed to administer the program and demonstrate compliance.

Data retention and protection

We retain information only as long as reasonably necessary for the purposes described in this policy, including providing requested services, maintaining business and consent records, honoring opt-outs, resolving disputes, and meeting legal obligations. Retention varies by record type and applicable requirements. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure.

Do not submit Social Security numbers, banking credentials, payment-card data, passwords, medical information, or other highly sensitive information through public forms, chat, or text messages.

Your choices and privacy requests

You may decline optional information or SMS consent and still submit a property or management inquiry. Where applicable, you may request access to, correction of, or deletion of personal information, or ask a privacy question, by emailing Info@favorstonepm.com or writing to the address below. We may verify your identity and retain information when required or permitted by law, including suppression records needed to honor opt-outs. To stop text messages, reply STOP; a request made by another reasonable method will also be honored as required by law.

Cookies and external services

We and our service providers may use cookies or similar technologies necessary for website operation, security, preferences, and basic measurement. Links to third-party websites or portals are governed by those parties’ privacy notices. Public chat is not a secure owner or resident account portal.

Children

Our property acquisition and management services and any related text messaging program are intended for adults age 18 or older. We do not knowingly seek personal information from children under 13 through these services.

Changes to this policy

We may update this policy when our practices or legal requirements change. We will post the revised policy at this permanent URL and change the effective and last updated date. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required.

Contact us

FavorStone Property Management LLC
29 N D Street
Hamilton, OH 45013
513-RENT-2-ME (513-736-8263)
Info@favorstonepm.com
favorstonepm.com

See also our Terms and Conditions and SMS Terms and Conditions.

This policy is designed to reflect FavorStone’s current website and proposed customer-care messaging practices. It is not a guarantee of carrier, provider, or legal approval and should be updated when those practices or requirements change.